What community builders can learn from superfans

My early teen years I spent obsessing over Lily Allen; updating my MySpace profile to reflect hers, packing in an issue of Nylon Magazine (of which she was on the cover) to a haircut appointment and asking for the same cut (only to be devastated when she appeared not long after with extensions). Those around me knew I was a fan of Lily Allen and much to my mother’s dismay, I spent time lurking on internet forums to find out when her latest single would drop, making a pilgrimage to Oakland as a young adult to see her live.

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