Community is everywhere, but is it in your user experience?
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2 min read
It's true, community can't be contained to a single forum, chat, or event. It
often lives in the interactions between…
Change my mind: Marketing should report to community
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2 min read
The Rosieland crew was chatting in our internal Rosieland Slack, when Rosie
captured and tweeted one of my off-the-cuff comments:…
Supporting People, Programs, and Products with Community
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7 min read
Let's talk about building community strategies that support an organizations
people (the team), programs (from marketing to education), and products…
Building a Brand Community Strategy
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5 min read
If you’re running a product-led or brand community, sometimes you can feel
pulled in two directions. You want what’…
Pool, hub, and web framework for communities
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1 min read
I bumped into this old community framework recently: the pool, hub, web
framework [https://hbr.org/2009/04/getting-brand-communities-right].
What's…
Creating a community container
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5 min read
If you can’t create an entire digital community garden, how about a container?
The best community builders are often…
