This week in community building β€” Issue 50 πŸ₯³

Responsible Design for Digital Communities


Digital interfaces are the bridges to our communities. Technology can’t fix the systemic inequality revealed by COVID19, but it can help make connections with our communities better. This tool kit and website brings together emergent best practices, workflows, and tools that communities, educators, mutual aid groups, designers, artists and activists are using for community building, and how design needs to change to best suit people, right now.

Yes, We Read the Comments

Wirecutter / New York Times

Here at Wirecutter, we believe in reading the comments (and tweets and emails and Facebook messages). We have a small Community team dedicated to listening to and advocating on behalf of readers who take the time to reach out and talk to us. Our reviewers also consider it part of their job to pay attention to the conversations you have about their work and the experiences you’ve had with products they recommend.

The Reverse Pyramid of Telfar
From The Sociology of Business

In both scenarios, the reverse pyramid model’s long-term strategy is to create customer lock-in, increase retention and capitalize on intangible brand benefits, like service, belonging, community, taste or interest. By creating successive layers of customer engagement, the brand increases its value for its most active customers without excluding anyone else.

More community building updates…

🐦 From Twitter…

How can we build better communities?

We are on a quest to learn and explore what makes great communities.


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